Frequently asked questions
What Types of Jewellery do you offer ?
Our jewellery isn’t just worn, it’s experienced. From sculptural earcuffs and hybrid pendant-earrings to experimental eyewear, alongside reimagined rings, bracelets, necklaces, and more, every piece is designed to stand out, not fit in.
Are all your products made of real precious metals?
Yes, all our jewellery is made in 925 sterling silver and set with high-quality synthetic stones for brilliance, durability, and design precision.
Is your jewellery nickel-free?
Our jewellery is crafted with 925 sterling silver and premium quality synthetic stones. While we strive to ensure skin-friendly metals, our pieces are not guaranteed to be nickel-free.
If you have sensitive skin or allergies, we recommend wearing our jewellery for short periods initially and consulting your dermatologist if needed.
All our pieces are hypoallergenic for most wearers and are designed to be safe and comfortable
Do you offer free shipping?
Yes, for prepaid orders we offer free shipping
Do you offer free returns?
No, Return costs are to be covered by the customer
Do you offer gift wrapping?
Yes, we offer gift wrapping. Simply select the gift wrap option at checkout.
Do you offer a warranty on your jewellery?
Yes, we offer a comprehensive warranty on all our jewelry pieces. Our warranty covers manufacturing defects in materials and workmanship for a period of 6 months from the date of purchase (Please check the product page for product specific warranty period).
This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Jewel A Maze
Please contact us here with the following details.
- Order number
- Brief description of the issue and when or how it happened
- Photos (1 showing the entire item & 1 close-up shot of the defect area)
Important
We strongly advise against having our products altered/serviced by outside jewelers, as this will void any eligibility for refunds or replacements if a defect arises from their work. This includes resizing or any type of repair work.
To help us enhance our quality and service, we may ask you to return any defective piece for inspection and quality auditing.