Refund policy

At Jewel A Maze, each piece is crafted with intention and care. As most of our jewellery is made to order, we encourage you to review product details carefully before placing your order.

Return & Exchange Eligibility

We offer a 30-day return and exchange window from the date of delivery.

To qualify:

Items must be unused, unworn, and in original condition.
All original packaging must be included (box, pouch, tags)
The product must show no signs of wear, damage, or alteration.

Exchanges

We’re happy to offer exchanges for size, fit, or style preferences.

Exchanges are subject to product availability
If the requested item is unavailable, store credit may be offered
We recommend exchanges as a faster and more seamless resolution

Non-Returnable Items

Customized or engraved jewellery
Made-to-order pieces (unless received damaged or defective)

Return Shipping Charges

Return shipping charges are applicable for customer-initiated requests (change of mind, sizing, preference)
Free returns/exchanges are only applicable in case of:

Damaged product
Incorrect item received

How to Initiate a Return or Exchange

To request a return or exchange, please contact us via our Contact Us page or email orders.jewelamaze@gmail.com with your order number.

Once approved, we will share the next steps.

Returns or exchanges sent without prior approval may not be accepted.

Refunds

Once the returned item is received and inspected, you will be notified of the status
Approved refunds will be processed to the original payment method within a few business days

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within 72 hours of delivery at orders.jewelamaze@gmail.com with images and details.