Shipping policy

At Jewel A Maze, every piece of 925 sterling silver jewellery is made to order, ensuring precision, quality, and a refined finish.

Processing & Production Time

All orders are crafted within 8–12 business days. During high demand, production may extend up to 15 business days. Once ready, orders are dispatched within 1–2 business days.

Domestic Shipping (India)

We offer free shipping on all prepaid orders across India.
Delivery typically takes 5–7 business days after dispatch, depending on your location and courier serviceability.

Cash on Delivery (COD)

COD is available on most pincodes at additional charges
COD is not applicable on customised or made-to-order jewelry.

International Shipping

We ship worldwide. Shipping charges range between ₹500–₹3000, depending on the destination.
Please contact us at [ business number] before placing an international order.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional charges. These are the responsibility of the customer.

Order Tracking

Once your order is shipped, you will receive a tracking link via email or WhatsApp. Tracking details become active within 24 hours.

Delivery Concerns

For issues such as missing items, incorrect products, or undelivered shipments marked as delivered, please notify us within 72 hours of delivery at [your business number].
Requests beyond this timeframe may not be accepted.

Shipping Partners

We work with leading logistics providers including Delhivery, DTDC, Blue Dart, FedEx, and Aramex. Indian Post may be used for remote locations.

Delays & Exceptions

Delivery timelines may be affected by external factors such as logistics delays or high order volumes.
If your order is not delivered within 45 days, a full refund will be issued.

Jewel A Maze ,sculptural, modern jewelry crafted with intention.