Common Queries
What Types of Jewellery do you offer ?
Our jewellery isn’t just worn, it’s experienced. From sculptural earcuffs and hybrid pendant-earrings to experimental eyewear, alongside reimagined rings, bracelets, necklaces, and more, every piece is designed to stand out, not fit in.
Are all your products made of real precious metals?
Yes, all our jewellery is made in 925 sterling silver and set with high-quality synthetic stones for brilliance, durability, and design precision.
Is your jewellery nickel-free?
Our jewellery is crafted with 925 sterling silver and premium quality synthetic stones. While we strive to ensure skin-friendly metals, our pieces are not guaranteed to be nickel-free.
If you have sensitive skin or allergies, we recommend wearing our jewellery for short periods initially and consulting your dermatologist if needed.
All our pieces are hypoallergenic for most wearers and are designed to be safe and comfortable
Do you offer free shipping?
Yes, for prepaid orders we offer free shipping
Do you offer free returns?
No, Return costs are to be covered by the customer
Do you offer gift wrapping?
Yes, we offer gift wrapping. Simply select the gift wrap option at checkout.
Do you offer a warranty on your jewellery?
Yes, we offer a comprehensive warranty on all our jewelry pieces. Our warranty covers manufacturing defects in materials and workmanship for a period of 6 months from the date of purchase (Please check the product page for product specific warranty period).
This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Jewel A Maze
Please contact us here with the following details.
- Order number
- Brief description of the issue and when or how it happened
- Photos (1 showing the entire item & 1 close-up shot of the defect area)
Important
We strongly advise against having our products altered/serviced by outside jewelers, as this will void any eligibility for refunds or replacements if a defect arises from their work. This includes resizing or any type of repair work.
To help us enhance our quality and service, we may ask you to return any defective piece for inspection and quality auditing.
How can I track my order?
Once your order is shipped, you will receive a confirmation email/message with a tracking number. You can use this number to track your order from the carrier’s website.
Can I cancel or update my order, or change my shipping address?
We strive to process and dispatch orders quickly, so we cannot guarantee the ability to cancel or update an order once it has been placed. However, please contact us as soon as possible, and we will do our best to accommodate your request.
Can I exchange an item?
Yes, exchanges are possible within the 30-day return window. Please contact us here to arrange an exchange
What is your return policy?
We offer a 30-day return policy for most items.
To qualify for a return:
- Please contact us. We offer a 30-day return policy for most items.
To qualify for a return:
- Please contact us with your order number. Once the order is verified, we will provide you with the return instructions.
- 30 Day Return Period (Starts from the date of delivery)
- Items must be in their original condition, unused and without any signs of wear or damage.
- Items returned must include all original packaging, such as tags, box, and pouch.
Do you offer International shipping?
Yes, we ship to many countries worldwide. Shipping fees and delivery times will vary depending on the destination. The cost generally ranges from ₹ 900 to ₹ 3000. Please contact support here before placing orders to be delivered to international addresses.
Orders and Shipping
How do I place an order?
Simply browse our collections, add your desired items to your cart, and proceed to checkout. You will need to provide your shipping and payment information to complete your purchase.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Klarna), PayPal, and other secure payment options.
Can I cancel or update my order, or change my shipping address?
We strive to process and dispatch orders quickly, so we cannot guarantee the ability to cancel or update an order once it has been placed. However, please contact us as soon as possible, and we will do our best to accommodate your request.
Can I track my order?
Once your order is shipped, you will receive a confirmation email/message with a tracking number. You can use this number to track your order from the carrier’s website.
Do you offer International shipping?
Yes, we ship to many countries worldwide. Shipping fees and delivery times will vary depending on the destination. The cost generally ranges from ₹900-₹3000. Please contact support here before placing orders to be delivered to international addresses.
What are the shipping fees & Delivery times?
Shipping time frames are estimates and do not account for weekends, holidays, or unforeseen courier delays (such as weather or high volume during holiday seasons). Processing times for your order are also not included in these estimates. For the most accurate delivery date, please refer to the information provided at checkout.
Tracked Shipping:
India
- FREE SHIPPING!!
- Shipping Estimate: 2-7 business days
Express:
- Price: To be calculated at checkout
- Shipping Estimate: 2-3 business days
INTERNATIONAL
Tracked Shipping:
- Price: To be calculated at checkout
- Shipping Estimate: 10-20 business days
Express:
- Price: To be calculated at checkout
- Shipping Estimate: 5-8 business days
Returns and Exchanges
Do you offer free returns?
No, Return costs are to be covered by the customer
What is your return policy?
We offer a 30-day return policy for most items.
To qualify for a return:
- Please contact us here with your order number. Once the order is verified, we will provide you with the return instructions
- Items must be in their original condition, unused and without any signs of wear or damage.
- Items returned must include all original packaging, such as tags, box, and pouch.
- 30 Day Return Period (Starts from the date of delivery)
Can I exchange an item?
Yes, exchanges are possible within the 30-day return window. Please contact us here to arrange an exchange
How long does it take to receive my refund?
After the returned product goes through quality check, your refund will be processed within 5-7 business days upon receipt of your return. Once processed, you will receive a confirmation email for the refund. It may take 2-5 business days for the refund amount to reflect in your original payment account.
Product Care & Warranty
How should i clean my piercing before putting on new earrings?
Before inserting new earrings into your piercings:
- Clean Hands: Wash your hands thoroughly with soap and water before handling your earrings or touching your piercing.
- Saline Solution: Use a saline solution or a sterile saline wound wash to clean the piercing area. Soak a clean cotton ball or pad with the saline solution and gently clean around the piercing site.
- Avoid Harsh Products: Avoid using alcohol, hydrogen peroxide, or harsh chemicals on your piercing as they can irritate the skin
- Pat Dry: Gently pat the piercing area dry with a clean, disposable paper towel or allow it to air dry.
- Inserting Earrings: Once the piercing area is clean and dry, you can safely insert your new earrings.
How should I care for my jewellery?
To keep your Investment in pristine condition, follow these
care guidelines:
- Storage: Store your jewelry in a dry, air-tight container to prevent scratches.
- Cleaning: Clean your jewelry regularly using a soft cloth to remove dirt and oils. For deeper cleaning, use a mild soap and water solution, and gently scrub with a soft brush.
- Avoid Chemicals: Remove jewelry before swimming, showering, or using household cleaners to avoid damage from chemicals.
- Maintenance: Check clasps and settings periodically for security
By following these tips, you can ensure your Jewelry remains beautiful and well-maintained for years to come.
Do you offer a warranty on your jewellery?
Yes, we offer a comprehensive warranty on all our jewelry pieces. Our warranty covers manufacturing defects in materials and workmanship for a period of 6 months from the date of purchase (Please check the product page for the product-specific warranty period).
This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Jewel A Maze
Please contact us here with the following details.
- Order number
- Brief description of the issue and when or how it happened
- Photos (1 showing the entire item & 1 close-up shot of the defect area)
Important
We strongly advise against having our products altered/serviced by outside jewelers, as this will void any eligibility for refunds or replacements if a defect arises from their work. This includes resizing or any type of repair work.
To help us enhance our quality and service, we may ask you to return any defective piece for inspection and quality auditing.
Custom Duties & taxes
Will I be charged duties, taxes, or any other fees?
Domestic (India)
- For all orders within India, all applicable taxes are included in the purchase price. No additional taxes or duties will be charged.
- Shipping within Mumbai is free, and returns are also free.
International Shipments
- Duties, taxes, and customs fees may apply depending on your country of delivery.
- These charges are typically determined by local customs authorities and are the responsibility of the recipient.
- Estimated shipping charges for international orders will be communicated at checkout or prior to placing the order.
- We recommend checking with your local customs office for guidance on potential fees.